Returns & Faults
What is your cancellation policy?
Orders can be canceled prior to dispatch. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. If you order has been marked dispatched, we may no
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due t
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
Does my bell tent come with a warranty? (Manufacturer's Warranty)
Yes, but not just the tents, all of our products are covered by a 12-months manufacturer warranty. However, if you have surpassed this timescale, please still get into contact with us and we will always look to help.